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Direct Contact Information

From 8am to 4pm mountain standard time, call us: 303 484 9361, or send us an email 24 hours per day! sales@slipstreamsports.com

Return Policy

Your satisfaction is our number one priority!
We want you to be 100% with your team gear and your shopping experience with us. If you are not satisfied, or need a simple exchange for the another size, please contact us directly. We will do everything to make sure that you are taken care of! Our email is sales@slipstreamsports.com and our direct phone number is 001 (303) 484 9361
Send Returns to:
Slipstream Sports, LLC
ATTN: Returns
2300 Central Ave. Suite A-1. Boulder, CO 80301

Shipping Policies

We make it a priority to ship every order that we receive within 2-3 business days. On an individual basis, we're happy to expedite your order fulfillment if you have a specific date that you would like to receive your item by. We won't make any guarantees, but we'll do our best to meet your request. Please email sales@slipstreamsports.com to request delivery by a specific date. You can check the status of your order by logging in to your store account under the "My Account" tab.
Orders over $75 are eligible for free shipping. Many, but not all, domestic US orders will qualify for USPS flat rate shipping, an option which will be shown at checkout. USPS flat rate shipping cost on our shop will vary in price from $6 to $15. Both options, "free shipping" and "USPS flat rate shipping" will be sent via USPS Priority Mail. If your domestic US order is lost in the mail, please contact us and we will work to find your package, or another solution.
For international shipping, we offer USPS Priority Mail International. Please be aware that international shipping can take up to 2 weeks in transit. International customers are responsible for ALL additional customs fees and / or duties that are associated with the order. Note that if you would like multiple items from a single international order shipped separately, we charge an additional $15 per package. 

Privacy & Security

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and under “privacy” in the customer service page of our store.
The Information We Collect
This notice applies to all information collected or submitted on the Slipstream Sports website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website (www.slipstreamsports.com) if you would like to receive our Team e-newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you sign up for our e-newsletter.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by logging into your account history under the customer service tab. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. Please send emails to sales@slipstreamsports.com
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us Regarding Our Privacy Policy
Should you have other questions or concerns about our privacy policy, please call us at 303.484.9361 anytime 9am-5pm Mountain Standard Time or send us an email at sales@slipstreamsports.com.

Ordering

To place an order online, please follow these steps:
1. Browse our product categories (Official Cycling Apparel, Team Accesories, Argyle Club Membership, and so on.
2. Choose the product you wish to purchase by clicking on the image or title of that product.
3. Choose your size, if necessary, for the item you wish to purchase.
4. Select a Quantity.
5. Click the "add to cart" button.
6. Click the large "proceed to checkout button" at the bottom of your cart's page.
7. Fill in all the necessary information when prompted.
Please email sales@slipstreamsports.com if you are having further issues placing your order that you cannot resolve. We will do our best to respond to your email within 24 hours.

Payment, Pricing & Promotions

shopslipstreamsports.com reserves the right to hold orders until payment has cleared, and cancel any order wherein payment is not adequate. shopslipstreamsports.com reserves the right to start and stop any given promotion at anytime. Listed prices are non-negotiable.

Viewing Orders

If you have placed an order and would like to check on the status of your order, please login to "My Account" and click the "My Orders" tab in the left hand navigation column. This will bring up all relevant information for all outstanding orders placed from your account.

Updating Account Information

If you need to update your account information, please log in, and click the "My Account" tab in your personalized navigation bar. This tab will take you to your account's dashboard where you can update shipping information, credit card on file, and track orders among many others. If you would like to resolved a problem with your account that you cannot resolve from your Account dashboard, please email sales@slipstreamsports.com.

eBay Store Policies

Payment

Payment will only be accepted through PayPal and must be received with 7 days after the closing of the auction. Failure to make payment will result in a the opening of a non-payment case. All in state Colorado residents will be charged Colorado state and/or local sales tax at checkout.

Returns and Refunds

Please note that eBay sales are final and we do not accept returns or offer refunds. With Bikes and bike parts we do offer returns and refunds if the product does not arrive as described.

Release and Waiver of Liability

All buyers of bikes and/or bike parts must sign our Release and Waiver of Liability form before the item will be shipped. This form can be filled out electronically and will be promptly sent to the buyer upon the close of the auction.

Shipping Policies

We make it a priority to ship every order that we receive within 2-3 business days. For international shipping, we only offer USPS FIrst Class Mail International and FedEx International but would be happy to ship using any other method requested. We have chosen these service as one is affordable but less reliable while the other is reliable but more expensive. Some of our auctions use the UPS calculator to get rates similar to FedEx but if shipping charges are different we will either send a new invoice with updated shipping rates or refund you the extra costs. International shipping on multiple items can be combined but is subject to higher prices as a result of heavier packages. We do offer local pickup at our office, please let us know if your interested in doing this and we will waive the shipping costs.

Frequently Asked Questions

Q: How can I view the status of my order?
A: Login to the "My Account" tab at the top of our store page. The My Account page lists all your orders. Click the order number for the order status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: How long will it take for my order to process?
A: We do our best to ship orders within 2-3 business days.
Q: Is there a place where I can suggest a new product for your store?
A: Of course! Please email us at sales@slipstreamsports.com. We will take every suggestion into consideration.
Q: Do you accept returns?
A: Yes. We accept all returns on any unused / unwashed clothing, no questions asked. Please refer to the "Policy" link on our customer service page for more details.
Q: Will you offer the Canadian National Champion's Jersey?
A: Unfortunately, our store supplier Pearl Izumi is not offering that product at this time. Please contact them directly to suggest that product be sold to retails and consumers around the world! www.pearlizumi.com
Q: Why do you have products highlighting some riders and not others?
A: It's a very tough decision to choose which one of our riders we will highlight with the introduction of a new product, but if you have a favorite rider, and would like to see a tee-shirt or poster - please let us know! We can't guarantee that we'll produce something for your favorite rider, but we will try! sales@slipstreamsports.com